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Dreamflight Office: 15 Chiltern Court, Asheridge Road, Chesham, Bucks. HP5 2PX, UK
Telephone: +44 (0)1494 722733
Fax: +44 (0)1494 722977
Feedback and complaints policy
Each year Dreamflight hires a 747 aircraft and takes 192 children from across the UK, with a serious illness or disability, to Florida. Parents are not allowed, but instead a huge volunteer team of doctors, nurses, physiotherapists and other helpers look after the children for 10 days.
Dreamflight is not just a holiday; it does something that medicine can't. The children get the opportunity to discover independence, confidence, and a whole new outlook on life. Often for the first time, they realise that they are not the odd one out. They see children around them who have also suffered; they gain perspective, and experience things that they never thought possible.
If you are not happy with the way we work or with something we have done, we would like to hear from you; so that we can work to resolve the issue. We would also love to hear from you if you like what we are doing and want to highlight the things we are doing well.
Your comments will help us improve the way we work and ensure that our supporters are happy with the way we conduct ourselves.
Let us know what you think
If you would like to make a complaint or have any comments about any aspect of our work, please contact us by:
- telephone on 01494 722733 (between 9am and 5pm)
- email to email@example.com
- by letter to:
15 Chiltern Court
We will try our best to resolve your complaint as soon as we can but may need time to thoroughly investigate the issue concerned. If this is the case, we will keep in contact with you throughout the process.
We will let you know who will be contacting you and when you will hear from us. We aim to have all complaints resolved within 30 days of receipt.
Dreamflight is proud to work with the Fundraising Regulator, which is an independent body who set out and maintain the standards by which charities fundraise. We follow the Codes of Fundraising Practice and commit to follow its Fundraising Promise. By using the logo of the Fundraising Regulator, we are confirming that we are following these standards and it is there to ensure our supporters feel they can support us with confidence.
We will always fundraise in a fair and responsible way and, if we receive any form of complaint, we will investigate thoroughly and make changes as required.
To find out more about the Fundraising Regulator, visit their website: www.fundraisingregulator.org.uk.
Registered in England, Wales and Scotland. Charity Numbers:- 1117303/SC044892. Registered office as above.